Blackbaud Merchant and Payment Services

Cliquez ici pour lire le texte en français

Requirements for Account Verification

In accordance with payment service regulations and to protect your organization, Blackbaud Merchant Services validates new or updated bank accounts. When you add or edit a bank account, Blackbaud Merchant Services automatically holds disbursements to the account pending its verification. Blackbaud will email a confirmation when the account validation is complete.

Blackbaud Merchant Services supports organizations located in the following countries: United States, Canada, Australia, New Zealand, United Kingdom, Ireland, France, Germany, Spain, Italy, Austria, Netherlands, and Belgium. Your nonprofit must have a legal entity/corporation and local bank account in the country of origin. For example, to disburse funds in USD, the bank account must be domiciled within the 50 United States. To disburse funds in CAD, the bank account must be domiciled in Canada; to disburse funds in AUD, the bank account must be domiciled in Australia; to disburse funds in NZD, the bank account must be domiciled in New Zealand; to disburse funds in GBP, the bank account must be domiciled in the UK; and to disburse funds in EUR, the bank account must be domiciled in the European country of origin.

To verify your account, please upload the required information to https://mft-us.blackbaud.com/Desktop/Dropbox/Create/?toemail=BBMSAccountValidation@blackbaud.com.

Current Blackbaud Merchant Services Accounts:

If your organization currently uses Blackbaud Merchant Services and you simply changed a bank account on your existing Blackbaud Merchant Services account, please provide one of the following: a bank statement from the account, including all pages; a letter from your bank on its official letterhead, signed by a bank officer, including the bank details and account holder name; or a voided check (only if you provided a routing number and account number), pre-printed with the organization’s legal name and address.

Blackbaud may also periodically ask existing customers to update account information and review signatory information. When this is needed, your organization will receive email and in-product notifications about this request.

New Blackbaud Merchant Services Accounts:

When your organization first sets up an account with Blackbaud Merchant Services, you will be asked to provide the following when signing up:

For accounts that process United States dollars (USD):

The full name, home address, date of birth and full Social Security number for an Executive or Director of your nonprofit organization. In the event we are unable to verify the individual provided, we may request a color-copy government-issued photo ID for the individual to confirm their identity after setup.

As well as one of the following bank documents:

• a voided check (preprinted with the organization’s legal name and address)
• a bank statement from the account, including all pages
• a bank letter from your bank on its official letterhead, signed by a bank officer, including the routing number, account number, and account holder name.

For accounts that process Canadian dollars (CAD):

The full name, home address, and date of birth for an Executive or Director of your nonprofit organization. In the event we are unable to verify the individual provided, we may request a color-copy government-issued photo ID for the individual to confirm their identity after setup.

As well as one of the following bank documents:

• a void cheque (preprinted with the organization’s legal name and address)
• a bank statement from the account, including all pages
• a bank letter from your bank on its official letterhead, signed by a bank officer, including the routing number, account number, and account holder name.

For accounts that process pounds sterling (GBP):

The full name, home address, and date of birth for an Executive or Director of your organisation, with a color-copy of a government-issued photo ID for the individual.

As well as one of the following bank documents:

• a void cheque (preprinted with the organisation’s legal name and address)
• a bank statement from the account, including all pages
• a bank letter from your bank on its official letterhead, signed by a bank officer, including the sort code, account number, and account holder name.

For accounts that process Euros (EUR):

The full name, home address, and date of birth for an Executive or Director of your organisation, with a color-copy of a government-issued photo ID for the individual.

As well as one of the following bank documents:

• a bank statement from the account, including all pages
• a bank letter from your bank on its official letterhead, signed by a bank officer, including the IBAN and account holder name.

For accounts that process Australian dollars (AUD):

The full name, home address, and date of birth for an Executive or Director of your organisation, with a color-copy of a government-issued photo ID for the individual.

As well as one of the following bank documents:

• a bank statement from the account, including all pages
• a bank letter from your bank on its official letterhead, signed by a bank officer, including the account number, BSB number and account holder name.

For accounts that process New Zealand dollars (NZD):

The full name, home address, and date of birth for an Executive or Director of your organisation, with a color-copy of a government-issued photo ID for the individual.

As well as one of the following bank documents:

• a bank statement from the account, including all pages
• a bank letter from your bank on its official letterhead, signed by a bank officer, including the account number and account holder name.

If we do not receive the required information or are unable to validate your bank account, your BBMS account will be declined and you will be unable to process transactions or receive disbursements from that account.