Achieving Self-Sufficiency

The Blackbaud CRM “self-service cloud portal” gives customers the option to
directly manage aspects of their environment such as refreshes, services packs,
and customization deployments on their own time in an automated manner.
“When I uploaded my first customization using the new Blackbaud CRM cloud
portal, it worked perfectly—I was thoroughly impressed,” said Lukic. “I can now
deploy our own customizations without opening a support ticket and waiting for deployment because it happens in the matter of two to three minutes.”

Automating Workflows

With the cloud portal, organizations can ensure consistent, rapid deployment
by leveraging the same scripted automation tools used by the Blackbaud Cloud
Operations team. As a result, development teams can operate more efficiently
with processes going from hours to minutes.

“Upgrading our staging environment was very quick and went smoothly,” said
Lukic. “I appreciated the email notifications I got at the start and finish of the
upgrade. It was intuitive to use and worked great.