Website Help We're so glad you're visiting our site. Here's more information about it. If you have any questions, please contact us so we can point you in the right direction. Our website is compatible with Microsoft Internet Explorer 5.5 and higher and Mozilla Firefox 1.06 and higher. It requires active scripting, a browser security setting.
Privacy Policy
We're committed to protecting your privacy and ensuring your security online. You can browse most of our site without giving us any information about yourself, but sometimes we do need information from you to provide services and information you request.
Login
A login is required to access some of our resources. If you're not logged in when you try to access them, you'll be prompted to log in and then redirected there afterward. To log in, simply click Please Log In at the top of any page. Visit Login Help if you have any trouble.
Your organization's site administrators can add new users to our records and give them web logins in a few simple steps. Instructions are below.
My Profile
After you've logged into our website, view and make changes to your information in our records by clicking your name at the top right corner of any web page, which opens your profile. There's a lot you can do there: - In the Personal Profile section, view your contact information, default organization, site ID, and contact role(s). Click Update Personal Profile to update your phone number, email address, and default organization.
- In the Login Settings section, click Update Login Settings to change your user name, password, or security question.
- In the FTP section, transfer or retrieve a file from your FTP folder.
- In the Subscriptions section, view your current subscriptions and click Update Subscriptions to modify which newsletters and notifications you receive.
- In the Default Organization Information section, view your organization’s site ID, addresses, and site administrators. Your organization's primary contacts can update your organization's primary, billing, and shipping addresses.
- From the left navigation menu, click Manage Roles to request new roles or remove yourself from your organization in our records. Click View Users for the names of people at your organization who are in our records.
- Your organization's site administrators can click Invite User to add new users to our records and give them web logins in a few simple steps. Instructions are below.
Subscriptions
We provide a variety of information to you and the nonprofit community through our monthly, bi-monthly, and quarterly newsletters. - Visit Subscriptions to subscribe to or unsubscribe from our newsletters. Mark the checkbox next to each publication to subscribe, or unmark the checkbox to unsubscribe, and click Submit at the bottom of the page.
- Our support newsletters are your primary means of receiving important product information and tips for using our software more effectively. We encourage all software users to subscribe.
- If you have questions or stop receiving a newsletter, please visit Newsletter Subscription Help. We don't want you to miss a single issue!
Invite Users
The person who signed your purchase agreement is your organization's first site administrator and can add software users at your organization to our records and let them create web logins. From their profile, they click Invite User on the left and follow these steps: - Enter the user's first name, last name, and email address and click Submit.
- Select the user's main role and click Submit.
The new users will automatically receive an email with a secure link, which will allow them to create their web profile. Your organization can have as many site administrators as you'd like. The first site administrator can invite all users or can invite just a few others and make them site administrators so they can invite everyone else.
Case Central
Case Central is an online interface with Support's case management database where we record every question we're asked. Visit Case Central to review your organization's previous cases and communicate with us online. Your organization’s cases are confidential; only individuals associated with your organization can access them. Visit Case Central Help for more information.
To view and create cases for another organization, select it as your default in your profile.
Downloads
We typically release new versions of our software several times a year and regularly release patches to resolve outstanding issues. Everything your organization needs to keep your software current is available from the Downloads section of our site. We recommend installing a patch only when it resolves an issue that affects your organization. Review the release notes, readme, and installation instructions for details before downloading.
To access downloads for another organization, select it as your default in your profile.
FTP
Use FTP if you need to transfer large files to us or retrieve them. If you use Internet Explorer 6, you can use an FTP folder on our site, which is associated with your website login. To transfer data using another browser, such as Internet Explorer 7 or Mozilla Firefox, use FTP software. For more information, visit FTP Help.
Forums
The forums are a gathering place for everyone in the nonprofit community to exchange ideas. If you have a question about best practices, or have discovered a creative use for Blackbaud software, take advantage of this opportunity to share your knowledge and brainstorm with your peers. Visit Forum Guidelines to see how easy it is to participate and join the fun.
Knowledgebase
Knowledgebase contains every question software users ask us and is one of the main tools we use to assist you. Phrase your question or problem exactly as you would if you were speaking to an analyst: begin your how-to questions with the words "How to," and enter the exact text of error messages beginning with the word "Error:". For more information, including a demo, visit Knowledgebase Help.
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